Leveraging customer feedback with AI for improved engagement

By Saurav Pranay Customer feedback isn’t just a box to check—it’s the compass guiding companies toward success. Businesses have long recognized the value of customer opinions, but the paradigm has shifted. Now, leveraging customer feedback isn’t just about listening; it’s about understanding, acting upon insights, and fostering robust engagement. However, merely accumulating feedback isn’t sufficient. […]

6 mins read

COP28: Sustainability, geopolitics are skills CXOs must learn

In addition to analytical thinking and innovation, active learning, complex problem-solving, and social impact and leadership, key skills that current and future CXOs must learn in 2024 and beyond are artificial intelligence (AI), sustainability and decarbonisation, and geopolitics (to the extent of its impact on supply chains), according to Emeritus, the leader in the $280-billion […]

4 mins read

AstraZeneca India partners with Roche Diagnostics India to improve diagnostic testing for breast cancer patients

AstraZeneca Pharma India Ltd. on Tuesday announced that it has signed a memorandum of understanding (MoU) with Roche Diagnostics India to improve diagnostics for breast cancer patients with a key focus on streamlining HER2 diagnostics with newer advancements in the field. Breast cancer, globally the most prevalent cancer among women, takes a critical turn when […]

2 mins read

Vedanta eyes rejig of $3.1-bn repayments

London-headquartered Vedanta Resources (VRL) has sought investors’ approval to extend the maturity date of its $3.15-billion dollar bonds, even as it secured a $1.25-billion new funding to repay part of the debt. The company has also offered to pay $779 million in February for notes due in 2024 and 2025. Following the move, rating agency […]

2 mins read

CBSE soon announces official datesheet on cbse.gov.in, follow the latest update on practical exams, admit card

The Central Board of Secondary Education is most expected to release the official datesheet for the class 10 and class 12 board examinations very soon on the official website, cbse.gov.in. As for now, the board has announced that the exam commencing date, that is, February 15. This year, the number of students applying for the […]

1 min read

Interim Budget may indicate plan to tweak NPS

The Centre may give a peek into its plan to improve pension benefits for its staff within the overall framework of the National Pension System (NPS) in the interim Budget on February 1. The plan, according to sources, may include a guarantee component that is carefully designed, not to cause any unsustainable fiscal burden. Since […]

3 mins read