In response to challenges posed by the fog season, Delhi airport operator DIAL announced that it has implemented various measures to enhance passenger experience. These include expanding seating capacity at terminals and establishing temporary help desks. The Delhi International Airport Ltd, (DIAL) will collaborate with CISF to facilitate the smooth exit of passengers from the terminal building in the event of flight cancellations, minimising inconvenience.

Seating capacity

Provisions have been made to add 740 chairs for passengers as needed during foggy conditions. At present, Terminal 1 (T1) has a seating capacity of 2,852 people, Terminal 2 (T2) accommodates 2,236, and Terminal 3 (T3) provides seating for 13,600 individuals.

Safe and comfortable travel experience

DIAL CEO Videh Kumar Jaipuriar emphasised the unique challenges posed by the fog season and assured that DIAL is fully prepared to ensure a safe and comfortable travel experience.

The airport has invested in technology, infrastructure, and staff training to mitigate disruptions and provide real-time information to passengers. The focus remains on enhancing passenger experience and maintaining high standards of safety and security during this period.

The Indira Gandhi International Airport (IGIA), the country’s largest airport, handles approximately 1,500 aircraft movements daily.